TriCaster: No video output from TriCaster Studio, extend to second monitor not enabled in Daktronics system.
Potential Symptoms
- Unable to output live video or DDR/video clip content from a TriCaster to the video display, VLink 1500, or VNet/DMP-8000, but can play normal Show Control content.
- When playing TriCaster content, the video only shows as white on the display.
- When clicking on the External (or DVI/VGA) tab on the TriCaster, the resolution output area is grayed out and says the following: "Projector or second monitor not detected: Click here for more information."
Environment
- Product: TriCaster Studio (e.g. TC-350), DMP-8000/VNet, VLink 1500
- Components:
- Control System: Standard Video System
Cause
- The "Extend my Windows desktop onto this monitor" option is not checked.
- This may possibly occur if the proper Startup & Shutdown procedure is not followed (e.g. TriCaster is booted up before the DMP/VLink 1500 is fully up and running)
- For systems shipped before July 9th, 2015
- Standard Video Control System Startup & Shutdown Procedures, DD3074600
- For systems shipped after July 9th, 2015
Resolution
- On the TriCaster exit to Admin mode.
- Click X in the upper right.
- Select the Admin option to exit to the Windows desktop.
- Right-click on the desktop background.
- Select Properties, and click on the Settings tab.
- Select monitor 2 and then enable Extend my Windows desktop onto this monitor.
- If this step is not option there could be a loose cable or output/input issue.
- Try using the correct startup procedure before checking cables if it wasn't used.
- Launch the TriCaster program again.
- Select the External or VGA tab and verify it is no longer grayed out.
- Set the resolution appropriately depending on the aspect ratio of the video display (i.e. divide # modules wide by # of modules high or use pixels: ~1.33 = 4:3, ~ 1.77 = 16:9); typical selections are:
- 640x480 4:3 Video Graphics Adaptor (VGA) or
- 1280x720 16:9 720p HDTV format
KB ID: DD2877135
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