Receive "An error occurred while logging in. No end point listening..." while opening Venus 1500, Venus 1500 not registered.
Potential Symptoms
- When trying to open up Venus 1500, I am getting:
- An error occurred while logging in. There was no endpoint listening at net.pipe://localhost/Daktronics/Nucleus/V1500EventsService that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
- Receiving Trial Version is expired.
- Checking Nucleus Server Error Logs shows:
Failed to load CommonPlayer add-in: Software license does not exist or has expired. Error code 37
Environment
- Product Family: Software
- Product:
- Component:
- Control System: Venus 1500 V4
Cause
- Venus 1500 was previously installed on computer and then removed, or trial version has expired.
Resolution
- Update to the latest version follow: How Do I Update or Download Venus 1500 V4 software?, DD1993540
- Note - If utilizing 56K Dialup communications you will need to utilize Venus V4.19.2
KB ID: DD2802943
DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.
DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.