Venus 1500, license file won't install from thumb drive or flash drive

Potential Symptoms

  • Emailed license file was saved to thumb drive or flash drive.
  • During registration of Venus 1500, when browsing to the file location on the flash drive, the file will not load and Venus registration screen returns to the same screen as before.

Environment

  • Product Family: Software
  • Product:
  • Component:
  • Control System: Venus 1500 V4

Cause

  • Thumb/flash drive is not being recognized as a source.

Resolution

If unable to update to the latest version follow the steps below:

  1. Save or copy the file onto the desktop.
  2. Browse to new location to register Venus.

KB ID: DD2603149


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