Communication failure module in IDM with no visual issues; Unknown cause

​​Potential Symptoms

  • Non-visual​ issue on the display.
IDM / System Health Event(s)
  • Communication Failure event on modules in IDM.

Environment

  • Product Family: Billboards
  • Product: DB-1000, DB-2100, DB-4100, DB-4200, DB-5000, DB-6000V, DVX, DVN, DXB, BLD
  • Component: Module
  • Control System:

Cause

  • Unknown.

Resolution

  • Power cycle module.

KB ID: DD2588679


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.