Nucleus or Fusion service could not be started, Services are not running
Potential Symptoms
-
- Receiving Nucleus error when launching the software and Venus 1500 will not load.
- Receive User name and Password prompt after clicking OK on the preceding error.
- Entering User Name as administrator and Password as password will give you one of the errors listed below.
- Nucleus Service failed to load.
- Nucleus Server not running.
- Nucleus Service not running.
- Nucleus Service could not be started.
- An error occurred while logging in
- An error occurred while logging in. The server computer is not accessible.
- An error occurred while logging in: credential store is not accessible. Ensure that the SQL Server (Nucleus) service is running.
- An error occurred while logging in. The service is still loading or not running.
- An error occurred while logging in. There was no endpoint listening at .Netpipe.
- Unable to connect to display server.
- Nucleus service could not be stopped. Cannot open Daktronics Nucleus Server service on computer.
- Nucleus service not running. Please try restarting this machine or running as administrator.
- Fusion service could not be started.
- Fusion service could not be stopped. Cannot open Daktronics Fusion service on computer.
- Fusion service not running.
- Error: The Socket connection was aborted. This could be caused by an error processing your message or a received timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '00:00:59.9939997'."
Environment
- Product Family: Software
- Product: Windows 7, 8, 8.1, 10 OS
- Component:
- Control System: Venus 1500 V4.20.4 and below
Cause
- Nucleus, Fusion, or SQL Nucleus services are not running.
Resolution
- Update to latest version of Venus 1500.
- If issues are present after update, please contact Daktronics Technical support.
For Temporary Operation
- If customer is unable to update or is using Windows Vista or XP please follow: How do I manually start, restart or stop the SQL Server (NUCLEUS), Daktronics Fusion and Daktronics Nucleus Server services?, DD2236444.
KB ID: DD2530303
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