Getting password prompt when configuring display; Enter correct password

Potential Symptoms

  • When connecting to or configuring a GP4 display for the first time with Venus 1500 v4, receiving a prompt for a password (authentication) to connect to the display.
  • Receiving The display's password is incorrect alert in Venus 1500 v4 when trying to connect after sign was configured manually in the software.
  • New computer, connecting for the first time and Venus 1500 V4 is asking for display password.

Environment

  • Product: GalaxyPro (GP4), DVX
  • Component: Display Security Authentication, First time fire up (FTFU) / New Install OR new Configuration for display (new computer)
  • Control System: Venus 1500 v4

Cause

  • Displays are shipped with a default password already configured and it needs to be entered in Venus for it to communicate.

Resolution

Note: The default password for the display is located in the installation quick guide that came with the display.

  • If using the autodetect feature in Venus 1500 v4:
    • Enter the default password when prompted.
  • If the sign was setup manually in Venus 1500 v4:
    1. Click on The Display's password is incorrect alert.
    2. When prompted for new password.
    3. Enter the default password and confirm it.
    4. Connect to sign.
Refer to the Installation Quick Guides for more information. 

KB ID: DD2521530


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