Visiconn default content playing while feed is playing

Symptom

  • The default creative set to play when the Data Feed is down is running while the feed is running in Visiconn.

Environment

  • Product Family: Software
  • Product:
  • Component: Operation, Settings, Feed settings
  • Control System: Visiconn

Cause

  • The data feed's update interval was set for a higher time than what the default was set to play.
    • Example:
      • Data feed was set up update every 10 minutes, but the Default content was set to play at 5 minutes if the data is unavailable.
      • Due to the Feed updating 10 minutes, there was an overlap where Visiconn thought there was no data available and played the default creative.

Resolution

  • Set the Dynamic Content default creative to start showing after a longer time frame then what the data feed update interval is set to.
    • Example:     If Data Feed is set to update every 10 minutes, change the Dynamic Content default to play after 30 minutes.
  1. Log into Visiconn.
  2. Ensure you are in the account experiencing the issue.
  3. Click the Media drop-down menu, choose Dynamic Content.
  4. Click on the Dynamic Content file name.
  5. Click Edit.
  6. Click Preview and Finalize.
  7. Change the "If the data is unavailable..." time setting.
  8. Click Save.

KB ID: DD2291108


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.