Diagnostics: No Content or No Content After Sunrise - VLink, VIP, or VNet

Symptom

  • Display may appear blank via webcam.

IDM / System Health Events

  • No Content After Sunrise diagnostics alert on VLink, VIP, or VNet.
  • No Content diagnostics alert on VLink, VIP, or VNet.

Environment

  • Product Family: Message Displays
  • Product: System Health, IDM
  • Component: DB-1000 - DB-4xxx billboard, AF-2014 billboard
  • Control System: Venus Control Suite

Cause

  • Computer not outputting content to the controller.
  • Content is scheduled with expiration dates. This event is created when the currently playing content expires and the DMP-8000 detects that it has no content scheduled to play, causing it to increment its counter.

Remote Troubleshooting Steps

  • Contact Daktronics for assistance.
  • If a scheduling error has occurred, the content manager should assist with the correction of that schedule.

Onsite Troubleshooting Steps

  1. Verify that computer is receiving proper power.
  2. Verify that the computer is properly connected to the controller.
  3. If enclosure has a monitor check for any error messages to determine if onsite computer is still usable.
  4. Install replacement computer if necessary.

Related Resources

Diagnostics: Not Receiving Video - VLink or VIP

KB ID: DD2241513


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.