Galaxy, Serial fiber, No communication, RX LED is lit solid on signal converter; Cable damaged
Potential Symptoms
- No communication between computer and display.
- The RX LED on the signal converter is lit Orange or Amber even though cables are properly connected at the signal converter.
- Communication progress windows does appear but there is no packet transfer (V3), but loopback test on the fiber run to the sign passes indicating the fibers are good.
Environment
- Product Family: Message Displays
- Product: Galaxy
- Component: Serial, Fiber communication
- Control System: Venus 1500 V3, V4
Cause
- Com Box cable with 6-pin Quick Connect (QC) connection has been chewed through or damaged by rodent or other animal activity.
Resolution
- Replace cable between Com Box and input QC card on display.
KB ID: DD2145196
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