Switch accounts drop-down or other Silverlight components do not load in Visiconn; Silverlight corrupted

Potential Symptoms

• Switch accounts drop-down or other Silverlight components do not load in Visiconn or generate error, while other component work properly.
• Silverlight Uploader will not load and shows a Red X.
• Network Awareness wont load.
• When attempting to use the Upload Files/Silverlight Uploader the screen just spins saying Loading Libraries with hour glass.

Environment

• Product Family: Software
• Product: Visiconn
• Component: Windows 7, Mac OS, Internet Explorer version 11, Mozilla Firefox version 47.0.1, Safari version 11.1
• Control System:

Cause

• The Microsoft Silverlight is not installed or corrupted or the Web Browser Cookies/Cache need to be cleaned out.

Resolution

1. Uninstall of the Silverlight might be required if already installed and it is corrupted.
• To Uninstall Microsoft Silver Light, go to Programs and Features or Add/Remove Programs from Control Panel.
• Locate Microsoft Silverlight and click Remove or Uninstall
2. Install Microsoft Silverlight.
• Go to www.microsoft.com/silverlight
3. Click Download Now.
4. Click Save or Run the Silverlight installer.
5. Clear the Web Browser Cookies/Cache.
• Follow How to clear cache in IE 8, Firefox or Safari, DD2209658.
6. Close the web browser completely.
7. Open the web browser, and use Visiconn as normal.

For Temporary Operation

• Verify using supported browsers, see: "What are the requirements to use Visiconn Software?", DD2474627.