Galaxy no communication, last PING response is from router; Unknown networking issue

Potential Symptoms

  • Unable to publish to the display.
  • Venus shows an alert "Unable to connect to display".
  • When pinging the IP of the sign,  get a reply from the last router prior to the DC-injector but with "Destination Host Unreachable".

Environment

  • Product Family: Message Displays
  • Product: AF-3500
  • Component:
  • Control System: Venus 1500 v4

Cause

  • Unknown networking issue.

Resolution

  • Contact facility IT professional to resolve the network issue.

KB ID: DD2104800


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