Unable to connect or publish content to display; Configured with incorrect communication method

Potential Symptoms

  • Unable to publish content to the display.
  • Getting "Unable to connect on com 1" alert in Venus 1500 V4.
  • Configured display shows direct serial communication.

Environment

  • Product Family: Message Displays
  • Product: Galaxy: AF-3500, AF-3550
  • Component: Display communication configuration
  • Control System: Venus 1500 v4

Cause

  • Display is set up or configured with incorrect communication method selected.
    • Note: No options available for direct serial communication with theses display models.

Resolution

KB ID: DD2098173


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