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Galaxy Display is Blank, Not Getting 120 VAC to Power Panel
Potential Symptom
Display is blank.
Unable to communicate with the display.
Unable to ping display IP.
No heartbeat is present.
Environment
Product Family:
Message Displays
Product:
GS6, GalaxyPro Revolution, GP3, GP4 AF-3165, AF-3200, AF-3220, AF-3400, AF-340*, AF-3500, AF-3550, AF-3700, Electronic Message Center (EMC) or Board (EMB), Marquee, Readerboard
Component:
Control System:
Venus 1500, Venus Control Suite, Visiconn
Cause
Not receiving proper 120 VAC to power termination panel in the display.
Resolution
Check incoming line for reason as to loss of 120 VAC.
Tripped circuit breaker at building or in Galaxy power termination panel.
Bad wire termination in panel at Galaxy.
Breaker is turned off.
KB ID: DD2084292
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