When importing video in Content Studio receive LTMM error or Import Freezes or Content Studio Crashes.

Symptoms

  • The first frame of the video is imported repeatedly for the full duration.
  • Import Window locks up or Freezes.
  • Content Studio crashes with no error in error logs the moment you try to import a video.
  • Receive the following error in Content Studio or when trying to import.
    • Unable to load the video due to an unknown error. LTMM Error: The parameter is incorrect.
      LTMM_error.png
    • Unable to load the video due to an unknown error. LTMM Error: One or more arguments are invalid.

Environment

  • Content Studio
  • Nero Software Installed

Cause

  • Nero 7 or 8 software program installs and registers a component called NeMP4Splitter.ax and NeNDVid.ax. These components cause conflicts with Content Studio and Videos during import.

Resolution

  1. Go to Windows Start Menu.
    • Windows XP - Click Run, type CMD, click Ok.
    • Windows Vista or 7 - Type CMD in Search programs and files, right-click CMD and choose Run as Administrator.
  2. Within the CMD Window type one of the following: (You may need to do both.)
    1. regsvr32 /u "C:\Program Files\Common Files\Nero\DSFilter\NeMP4Splitter.ax"  
      (this may be located in the Ahead folder as well vs. Nero)
    2. regsvr32 /u "C:\Program Files\Common Files\Ahead\DSFilter\NeNDVid.ax"
  3. Hit Enter key.
  4. Will receive a prompt indicating the operation has succeeded. 

KB ID: DD1718804


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