GS6 display blank after reboot or stuck on BIOS initializing

Potential Symptoms

  • Display appears blank or with a BIOS message.
    • Power cycle does not change the issue or resolve.

  • Display face and VIP web UI monitor showing "Initializing" message stuck.

initializing on display from VIP web monitor.png

  • Another error seen on the monitor: (handoff, Target, others...) 

handoff error on display VIP monitor .png

    • "wn-block" or expanded image:

Wnblg.PNG 1272772 DMP offline BIOS error 2.png

  • DMP is usually offline.
  • Last Connection from DMP to Venus Control Suite often a Tuesday morning, 3, 4, or 5 AM depending on time zone.
  • DMP run light may be off, and unable to ping the DMP from the VIP.
  • Alert in VCS shows degraded signal.
  • xinit: giving up

Environment

  • Product: GS6
  • Component: DMP-5000 issue happened on 8.42.0.58 and after update on 8.52.0.71
  • Control System: Venus Control Suite (VCS)

Cause

  • Unknown.

Resolution

  • Replace Controller.

KB ID: DD4716293


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