Content Studio Media Library shows incorrect display dimensions and color depth.

Potential Symptoms

  • Venus 1500 V4 is connected to the display and shows the correct display dimensions on the Home tab.
  • V4 Content tab, display configuration settings and Content Studio Media Library¬†have incorrect display dimensions and color depth.

Environment

  • Product Family: Message Displays
  • Product: Animated Displays, Galaxy, GalaxyPro
  • Component: Display Configuration
  • Control System: Venus 1500 V4

Cause

  • Display was configured incorrectly in Venus 1500 V4. ¬†

Resolution

KB ID: DD4562811


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