GP3 GP4 Display is blank or may be running test pattern on Power Cycle or Restart
Potential Symptoms
- Display is blank with heartbeat indicator or no content playing on display.
- Status light only after power cycle or controller restart.
- VIP will be set to "Stored Content" or "Default Content" output instead of "DVI".
- VIP monitor may show test pattern.
- Venus Control Suite controlled display will show content running in the dashboard but content will not be running on the display.
- VIP showing stored content
- VIP showing test pattern after power outage
Environment
- Product Family: Message Displays
- Product: GP4, GP3, GS6, VIP-5160
- Component: VIP
- Control System: Venus 1500, Venus Control Suite
Cause
- Door switch setting enabled in VIP (VIP-5x6x) causes display mode to startup in "Default Content".
Resolution
- Remove door switch setting from VIP. Follow the VIP-5060 section in How to disable or enable door switches on a billboard enclosure, DD2024855 for details.
KB ID: 000011128
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