Diagnostics: No Video Frame Locked

Potential Symptoms

  • Potential blank display. The display is likely not playing any content.
  • Content shows on display but is frozen on a single frame.

IDM / System Health Event(s)

  • Not Receiving Video - Frame Locked 


  • Product Family: Message Displays
  • Product: System Health, IDM
  • Component: Controller, VIP, VP
  • Control System: 


  • Configuration


  • Ensure that the video source is connected and configured correctly.

KB ID: DD4304599

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