Venus Diagnostics: Dashboard showing Communication Error; VIP online while DMP offline, DMP port not selected

Potential Symptoms

  • "Communication Error" in VCS dashboard with a red "!" appearing.
  • VIP appears online while the DMP appears offline.
  • Can connect to the DMP webconfig even though it appears offline.

Environment

  • Product: Venus Basic, Venus Select, Venus Professional, Venus Enterprise
  • Components: Media management port settings on DMP, GS6
  • Control System: Venus Cloud-Based

Cause

  • No port selected in the DMP webconfig at Services -> Media Management Server -> Ports.

Resolution

KB ID: DD3499677


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