Received error 17113 when trying to start the SQL Server Nucleus

Symptom

  • Received error 17113 when trying to start the SQL Server Nucleus.
    • Windows could not start the SQL Server (NUCLEUS) on Local Computer. For more information, review the System Even Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 17113.

Environment

  • Venus 1500 V4
  • Microsoft SQL Server 2005

Cause

  • The SQL Server is trying to start under a bad Domain with incorrect user credentials.

Resolution

Step 1: Confirm customer is using SQL Server 2005, and not SQL Server 2008 before proceeding by following: How do I confirm what Microsoft SQL Server is being used by Venus 1500 v4?, DD2438050.

Step 2: Change the SQL Server from Network Service to Local System.

  1. Click Windows Start Menu.
    1. Windows XP - Click Run -> type in services.msc -> click Ok
    2. Windows Vista & 7 - In the Search programs and files -> type Services -> select Services form the filtered selections in the start menu.
  2. Find the SQL Server (Nucleus), right-click and choose Properties.
  3. Go to the Log On tab.
  4. Choose Local System on the Log on as type.
  5. Click Apply and Ok.
  6. Right-click the SQL Server (Nucleus) and select Start.

KB ID: DD2231067


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