Text previews within Content Studio but does not show up out on physical display

Symptom

  • Text previews within Content Studio but does not show up out on physical display.

Environment

  • Venus 1500 v4.17

Cause

  • No font was selected from the Font Drop-down or the Text Box and/or presentation is bugged and needs to be recreated.

Resolution

Option 1: Select the text box within the layout, and select a font type from the Font drop-down.
Option 2: Delete the text box element and add in a new text box element.
Option 3: Re-Create message from scratch.

KB ID: DD2332223


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