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Which ports are required for Bomgar

​Question

  • Which ports are required before starting a remote session with Daktronics technical support using Bomgar?

Environment

  • Bomgar remote software
typical-network-setup-open-ports_15-1.png

Answers/Steps

  • Ports 80, 443, and 8200 need to be open for outbound TCP traffic on the customer’s and representative’s firewalls.
  • Note: Port 8200 is used as a rollover for port 443 and, although not required, is recommended.
  • Internet security software such as software firewalls must not block Bomgar executable files from downloading. Some examples of software firewalls include McAfee Security, Norton Security, and Zone Alarm. If you do have a software firewall, you may experience some connection issues. To avoid such issues, configure your firewall settings to allow the following executables, wherein {uid} is a unique identifier consisting of letter and numbers:
    • bomgar-scc-{uid}.exe
    • bomgar-scc.exe
    • bomgar-pac-{uid}.exe
    • bomgar-pac.exe
  • Bomgar also requires SHA2 encryption going forward. This is to make sure it continues to work with the latest browsers, unfortunately it means the oldest OS it will operate on is Windows XP with Service Pack 3.

KB ID: DD2258834


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