Venus hangs and needs to be forced closed, fusion service not running and will not start.

Symptoms

  • When launching Venus 1500, it will show Starting Fusion Service...but it just hangs there without generating an error or UN/PW prompt.

  • The Daktronics Fusion Service will not start and keep receiving the following error:

    • The Daktronics Fusion service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.
    • services.jpg

Environment

  • Venus 1500 V4.18 or greater

  • Daktronics Fusion

Cause

  • Daktronics Fusion became corrupted.

Resolution

  1. Run a repair on Daktronics Fusion.
  2. Restart Daktronics Fusion service manually.

If issue still persists, See Article: Receiving Error 1920- Service Daktronics Fusion (Daktronics-Fusion) failed to start- Verify that you have sufficient privileges, DD2535149.

KB ID: DD2898006


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