Venus 1500 v4, When trying to import an .avi file, computer reports an error that says This display type doesn't support 32-bit videos

Symptoms

  • Trying to upload an .avi video into Content Studio and receive error: This display type doesn't support 32-bit videos.

5-14-2013 9-34-21 AM.jpg 

Environment

  • Venus 1500 v4
  • Content Studio

Cause

  • Venus 1500 v4 software does not support 32-bit Video Color Depth files.

Resolution

  1. Bring the video into a 3rd party video editing program and render video out with a 24 Bit Rate.

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KB ID: DD2547743


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