When trying to preview messages in Display Manager in V3 the preview does not appear

Symptom

When trying to preview messages in Display Manager in V3 the preview does not appear

Environment

  • Venus 1500 (3.12.1)
  • Configuration
  • Windows 7
  • M2

Cause

The Venus 1500 v3 software is installed on a Windows 7 Operating System. Venus 1500 v3 is not supported or qualified for Windows 7.

Resolution

Install the software on a supported operating system. See DD1995806 on what operating systems are supported for Venus 1500 v3.

Work Around

Preview the message in Message Studio.
  1. Click the Venus 1500 Message Studio (Paint Brush/Pad button)
  2. Click File -> Open.
  3. Browse and select the message wanting to preview, click Open.
  4. Click the Preview Play button at bottom of message frame window.

KB ID: DD2336606


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.