Content Studio Wizard freezes and doesn't download, Firewall issue.

Potential Symptoms

  • Unable to download Content Studio. 
  • Content Studio Wizard freezes and doesn't download.

Environment

  • Product Family: Software
  • Product: Venus Control Suite
  • Component:
  • Control System: Content Studio

Cause

  • Firewall blocking download of Content Studio.

Resolution

  • Work with IT department to temporarily disable firewall.  

For Temporary Operation

  • Utilize Venus Control Suite Web Compositor for making content.  

KB ID: DD3678578


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