GS6, No communications, Internet is down

Potential Symptoms

  • "Communication Error!" appearing in the VCS Dashboard.

Environment

  • Product Family: Galaxy Standard
  • Product: GS6
  • Component: Internet
  • Control System: Venus Control Suite

Cause

  • Internet service is down.  Possibly a internet service provider (ISP) outage.

Resolution

  • Contact the internet service provider (ISP) to correct the outage.

KB ID: DD3676509


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