Display blank, player window running on wrong desktop

Potential Symptoms

  • Display blank.
  • Content is running in player computer.

Environment

  • Product Family: Billboards
  • Product: DB-5000
  • Component: DMP-8000

Cause

  • Player window configured to run on primary desktop rather than the extended desktop that is outputting to the display.

Resolution

  • Reconfigure player software to run content on the extended desktop.

KB ID: DD3675485


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.