Display blank, player window running on wrong desktop

Potential Symptoms

  • Display blank.
  • Content is running in player computer.


  • Product Family: Billboards
  • Product: DB-5000
  • Component: DMP-8000


  • Player window configured to run on primary desktop rather than the extended desktop that is outputting to the display.


  • Reconfigure player software to run content on the extended desktop.

KB ID: DD3675485

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