Error when trying to download sign schedule, xp_cmdshell feature is disabled.

Potential Symptoms

  • Receive the following error when attempting to download a running schedule from the display into Venus 1500 V4 software:
      • Venus 1500 has encountered a problem and needs to close. We are sorry for the inconvenience.
  • Nucleus error log has the following entry:
    • Data Access error: SQL Server blocked access to procedure 'sys.xp_cmdshell' of component 'xp_cmdshell' because this component is turned of as part of the security configuration for this server. A system administrator can enable the use of 'xp_cmdshell' by using sp_configure. For more information about enabling 'xp_cmdshell', see "Surface Area Configuration" in SQL Server Books Online. The statement has been terminated.

Environment

  • Product Family: Software
  • Product: Galaxy, Galaxy Pro
  • Component: Microsoft SQL Server
  • Control System: Venus 1500 V4

Cause

  • The xp_cmdshell Feature is disabled.

Resolution

  1. Enable the xp_cmdshell following article How to enable "XP_cmdshell" feature for Microsoft SQL Server, DD3360274.
  2. Try and delete presentations again in Venus 1500 Content tab or Content Studio.

KB ID: DD3655821


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