GS6 VIP and DMP offline in Venus Control Suite, DNS set manually.

Potential Symptoms

  • GS6 display shows both VIP and DMP offline in the Venus Control Suite (VCS) Dashboard.
  • Only able to connect to the VIP and DMP Configuration pages locally.
  • VIP has manually set DNS server configuration. May be 8.8.8.8 and 8.8.4.4.
  • Display may be showing content.

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: DMP-5000, DMP-8000, VIP-5150
  • Control System: Venus Control Suite

Cause

  • Local network is blocking public DNS.

Resolution

  • Set DNS configuration to Automatic in the VIP, or use IT approved DNS settings.

KB ID: DD3650623


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