Unable to create a countdown in Visiconn

Symptoms

  • Create countdown page will not load in Safari.
  • Clicking to enable plug-in on Visiconn page does not do anything.

Environment

  • Safari
  • Visiconn
  • Countdown

Cause

  • "Stop plug-ins to save power" option is selected in Safari.

Resolution

  1. Go to Safari menu and select Preferences.
  2. Click Advanced.
  3. Uncheck the box next to Internet plug-ins "Stop plug-ins to save power."
  4. Exit out of Preferences and the setting will immediately be active in Safari browser tabs and windows.  

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KB ID: DD3618773


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