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Galaxy message center, No Communications, Broken fiber cable

Symptoms

  • No communications to the display.
  • Fiber link LED not lit on inside or outside media converters.
  • Fiber cable fails the light test.

Environment

  • Galaxy, Galaxy Pro
  • Venus Control Suite
  • Venus 1500 v3, Venus 1500 v4
  • Ethernet Fiber

Cause

  • Fiber cable damaged (broken) running from the building to the sign.

Resolution

  • Repair or replace the damaged fiber cable.

KB ID: DD3618346


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