DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.

Galaxy message center, No Communications, Broken fiber cable


  • No communications to the display.
  • Fiber link LED not lit on inside or outside media converters.
  • Fiber cable fails the light test.


  • Galaxy, Galaxy Pro
  • Venus Control Suite
  • Venus 1500 v3, Venus 1500 v4
  • Ethernet Fiber


  • Fiber cable damaged (broken) running from the building to the sign.


  • Repair or replace the damaged fiber cable.

KB ID: DD3618346

Fill out my online form.