Display Studio not triggering backup 7000

Symptoms

  • Buttons in Display Studio will play to primary V7000 but not backup V7000.

Environment

  • Display Studio
  • Venus 7000

Cause

  • Input 16 for RTD Commands UDP 27000 was set to Standard instead of Enhanced in the V7Shell.

Resolution

  • Change from Standard to Enhanced.
    1. Open the V7000 Shell.
    2. Click Configure.
    3. Click RTD Inputs.
    4. Scroll down to Input 16 for RTD Commands and click Edit Input
    5. Change the protocol from Standard to Enhanced using the drop down menu.
      RTD inputs.PNG
    6. Click OK.
    7. Restart sign services by clicking YES when prompted.

KB ID: DD3617999


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