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Visiconn keeps prompting me to download Microsoft Silverlight when I am in Microsoft Edge on my Windows 10 computer.

Symptoms

  • I am in Windows 10 and when switching accounts in Visiconn there is a prompt to install Microsoft Silverlight.
  • I am continually prompted to download Microsoft Silverlight when trying to use Visiconn.
  • I keep being asked to download or update Microsoft Silverlight to the latest version when using Microsoft Edge for Visiconn.
  • Visiconn prompts me to download and/or update Microsoft Silverlight even though it is already downloaded/updated on my PC.

Environment

  • Visiconn

Cause

  • Microsoft Edge does not support the use of Microsoft Silverlight.

Resolution

Work Around

  1. Open Visiconn in Microsoft Internet Explorer.
  2. In the Windows 10 taskbar search, type Internet Explorer and you will see it appear in the results.
  3. Click and open Microsoft Internet Explorer.
  4. Browse to https://www.visiconn.net/.
  5. Log into Visiconn with your Username and Password as normal.

Additional information for Silverlight issues using other web browsers:

KB ID: DD3598614


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