USB to Ethernet adapter, Unable to manually install driver, error message: "The third party INF does not contain digital signature information."

Potential Symptoms

  • Windows does not automatically find driver for USB-Ethernet adapter.
  • Unable to manually install .INF file for adapter.
  • Encountering error "The third-party INF does not contain digital signature information."

Bomgar-Support-@-42347BOH-20170314135016.jpg 

    Environment

    Product: Galaxy, GalaxyPro.

    Component: D-Link DUB-E100 USB-Ethernet Adapter.

    Control System: Venus 1500 V3, Venus 1500 V4, Display Studio/Show Control - utilizing Windows 10 Operating System.

    Cause

    • Digital driver signature enforcement is currently enabled in Windows and is preventing installation of unsigned drivers.

    Resolution

    NOTE: We recommend you consult with your IT / Cybersecurity Department before disabling driver signature enforcement as it could introduce computer vulnerabilities to malicious programs from "untrusted" sources.

    KB ID: DD3592188


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