Getting an error when trying to download multiple files in Visiconn from the media library.

Symptoms

  • Receiving "Request Error" when trying to download multiple pieces of content from the media library in Visiconn at one time.

Environment

  • Visiconn

Cause

  • Two files had the same name.

Resolution

  • Rename one of the files in the media library and then check all files to download.

KB ID: DD3590121


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