Unable to communicate to sign using USB to Ethernet adapter that is properly configured to work with sign IP address

Symptoms

  • No communication to sign using USB to Ethernet but adapter is properly configured.

Environment

  • Galaxy
  • Ethernet communication (Copper Ethernet, Fiber Ethernet, Ethernet Bridge Radio (EBR))
  • USB to Ethernet adapter (D-link)

Cause

  • Ethernet cable run feeding the sign or communication equipment to the sign is plugged into something other than the USB adapter that is configured to communicate to the sign.

Resolution

  • Plug Ethernet cable feeding sign into adapter that is configured for the sign connection.

KB ID: DD3560367


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