GS6 display is blank but has a heartbeat light and showing online in Venus Control Suite. Schedule has expired.

Symptoms

  • GS6 display is not playing any content. Dashboard is showing "No Content".
  • VIP and DMP show Online in the Venus Control Suite (VCS) dashboard.
  • Display has a heartbeat indicator light in the bottom right corner.
  • Power cycling the sign shows a boot up sequence.

Environment

  • GS6
  • VCS

Cause

  • Existing schedule's end date has been reached or there is no schedule associated to the display.

Resolution

  • Adjust existing schedule's end date or create a new schedule.

KB ID: DD3541726


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