Cannot associate GS6 display to Local Hosted Venus Control Suite, McAfee firewall blocking communication.

Symptoms

  • Cannot associate the GS6 display to the Local Hosted Venus Control suite software.
  • If DMP and VIP are already associated, display will be offline when firewall is active.
  • Can't ping the VCS machine from the VIP, but can ping the display from the VCS machine.

Environment

  • Local Hosted Venus Control Suite
  • Computer with McAfee Antivirus

Cause

  • McAfee Antivirus firewall is blocking communication between computer and display.

Resolution

  • Have IT add an exception to the firewall to allow communication between the computer and the sign.

Work Around

  • Remove McAfee antivirus from the computer.

KB ID: DD3522936


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