Dashboard is blank, shows No Player Associated in Venus Control Suite.

Symptoms

  • Dashboard is blank, shows No Player Associated in Venus Control Suite.
  • Dashboard reads, "This display is not yet active."
  • Dashboard does not show thumbnails of content.

Environment

  • Product Family: Software
  • Product:
  • Component:
  • Control System: Venus Control Suite Daktronics Hosted

Cause

  • The display's player has not been associated to the account.

Resolution

  • Daktronics will associate the player to the account prior to the display leaving Daktronics. End users are still able to create and schedule content without the player being associated. Any scheduled content and playlists will download to the display once associated and connected.

KB ID: DD3516419


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