Venus Control Suite: Time is off on display, NTP client not set up properly

Potential Symptoms

  • Time is off on Venus Control Suite controlled display, even though the DMP, VIP & VCS time zone is correct.
  • Display may be offline, or disconnecting and reconnecting intermittently to VCS.
  • Display may be playing old content and not respond to schedule changes.
  • Upload Error Runtime Log error in IDM.

Environment

  • Product: GalaxyPro, GS6, GT6, DB-4000, DB-4100, DB-4200, DB-5000, DB-6000, DB-6400
  • Component: NTP client setting, (DMP with Version 7 firmware)
  • Control System: Venus Control Suite (VCS) - Daktronics Hosted, Visiconn

Cause

  • NTP client not setup properly.

Resolution

If you are uncomfortable with these steps or do not have the options listed, please contact Daktronics.

For Temporary Operation

  • Set correct time manually by using the Set Time/Date button, on the tools tab, in the DMP web configuration.

KB ID: DD3476618


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