Not Receiving Data from All Sport for Shots On Goal or Saves

​Symptoms

  • DMP-8000 Players and Show Control not receiving data from All Sport for Shots On Goal or Saves even though they have been entered into the console.

Environment

  • All Sport 5000; All Sport 5100
  • DMP-8000
  • Show Control

Cause

  • DSTI is combining the All Sport and DakStats feeds (not being used), taking Shots on Goal and Saves from the DakStats feed where there is currently no information.
  • No Shots on Goal information included in DSI File.

Resolution

  • If the customer does not plan to use DakStats, have the DSI file changed to a No Stats Interface option. This will stop DSTI from combining the feeds and send all of the All Sport fields.
    • To have the DSI file changed, call into TechOps/Help Desk.
  • Have the Shots on Goal field added into the DSI file.
    • To have the DSI file changed, call into TechOps/Help Desk.
  • ​There may be a charge associated if these changes​ are needed

KB ID: DD3473153


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