Messages on a GS6 seem to play for random lengths and not all sequences in the messages play

​Symptoms

  • Messages seem to play for random lengths.
  • Not all sequences in the messages play.

Environment

  • GS6 display w/ DMP-8000
  • Venus Control Suite (VCS) 
  • Message created in Content Studio with several sequences that contain .AVI files

Cause

  • Single message with multiple .AVI sequences.

Resolution

  • Save each .AVI sequence as separate message and add them into one playlist.

KB ID: DD3462945


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.