Venus Control Suite content not updating after sending scrolling text message to playlist although display is online.

Symptoms

  • Venus Control Suite content not updating after sending scrolling text message created in Content Studio to playlist although display is online.
    • Additional basic text Web Compositor message added to playlist after scrolling text message sent to sign causes sign to go blank.
      • From inside the DMP, the output monitor window is present but it is blank and VNET Control Panel is not showing any output.
  • Display starts running all previous content again if scrolling text message is removed from playlist.
    • Previous content has mixture of Content Studio and Web Compositor messages in playlist.
  • When looking at scrolling text message, the scrolling text element box (green dashed border) is beyond the gold message frame border on at least one side of the window.
    • VCS_Lori.PNG

Environment

  • Venus Control Suite (VCS) Daktronics hosted

Cause

  • Scrolling text element (green dashes) beyond message frame border.

Resolution

  1. Edit Scrolling text message so that scrolling text element box border is inside gold message frame border on all 4 sides and Save scrolling text element.
    bob.png
  2. Save message content changes in Content Studio.
  3. Add message to playlist in Venus Control Suite.
  4. Save playlist.

KB ID: DD3428441


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