Analog Way Video Input is Frozen

Symptoms

  • One or multiple video input sources are frozen starting at the video processor
  • Confirmed that output device is not frozen

Environment

  • Analog Way Live Core Series Products (Analog Way Processor)
    • NeXtage 16
    • Acsender 36
    • Acsender 48

Cause

  • Input has been frozen by the operator in the WebRCS interface.

Resolution

  • Click on the input that is frozen from the "inputs menu"
  • Deselect the star button (highlighted in yellow below).
  • Input should unfreeze.
    Input Frozen 1.PNG

KB ID: DD3420316


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