eCCB; Unable to connect to the wireless access point unless standing within 20ft of the sign. Loose antenna wire

Symptoms

  • Unable to connect to the wireless access point of an eCCB display unless standing within 20ft of the sign.
  • Unable to connect to the wireless access point if standing in front of the mirror face of the sign (opposite side of the wireless access point).

Environment

  • Galaxy eCCB (Electronic Changeable Copy Board)

Cause

  • Loose antenna wire connection at the wireless access point within the display.

Resolution

  • Tighten the antenna wire connection at the wireless access point within the display.

KB ID: DD3406154


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