GS6 showing Communication Error in Venus Control Suite, Display not getting network IP address

Symptoms

  • "Communication Error!" appearing in the Venus Control Suite (VCS) dashboard.
  • DisplayFind is able to locate the VIP, but shows a network address not in range with the network.
  • Sign may have been hooked up to an alternate network.
    • Resellers network for testing or there may have been network changes on location.

Environment

  • GS6
  • DMP-8050

Cause

  • Sign was powered on before it was connected to the site network causing the display boot up without obtaining a DHCP address from the site network.

Resolution

  • Power cycle the display with it connected to the site network to obtain a DHCP address.

KB ID: DD3405305


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