Recently created Venus 7000 sign (window or zone) not available in Display Studio

Symptoms

  • Recently created Venus 7000 sign (window) not available in Display Studio.
  • Recently created zones not available in Display Studio.

Environment

  • DMP-7000, Display Studio with DMP-7000 plugin

Cause

  • Display Studio has not updated server information for DMP-7000 player in question.

Resolution

  • Click button at the top left of Display Studio and choose "service configuration" from the dropdown menu.
  • Highlight DMP-7000 in question and click "Update Server."
  • Close service configuration, missing Venus 7000 sign should now be available for script commands.

Work Around

KB ID: DD3383741


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