After updating a computer to Windows 10 OS, Venus 1500 v4 is no longer showing as an installed program on the computer

Symptoms

  • After updating a computer Windows 10 OS, Venus 1500 v4 is no longer showing as an installed program on the computer.
  • Venus icon or thumbnail is missing on the computer's desktop or start menu.
  • When viewing "Programs and Features" in Control Panel, Daktronics Data Server and Daktronics Fusion are still present.
  • No "Daktronics Nucleus Server" service is present in Windows Services, but "Daktronics Fusion" and "SQL Server (NUCLEUS)" are present.

Environment

  • Windows 10 Operating System (OS)
  • Venus 1500 V4

Cause

  • Windows 10 update corrupted the previous install of Venus 1500 v4.

Resolution

KB ID: DD3360617


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