GS6 display is blanking during certain messages, message title contains special characters

Symptoms

  • Certain messages are blank on the display.
  • Message that will not play has special language characters in the file name.
  • Boot sequence will stop and star over once it gets to showing the display size.

Environment

  • Venus Control Suite (VCS)
  • GS6, GC6

Cause

  • Content name contains invalid characters. (I.E. !@#$%^&*())

Resolution

  • Update DMP firmware to the latest version.  Contact Daktronics technical support for assistance.

Work Around

  • Rename the message(s) without using special characters.

KB ID: DD3347181


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